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FREE TRAINING FOR QUALIFIED CANDIDATES. FOR DETAILS CONTACT: +1(212) 629-7366

Desktop Support Analyst

Course Curriculum

Desktop Support Analyst
Total # of Hours: 120
Starting Date:

Locations

ALPHAPRIMETECH
116 New South Road,
Hicksville, NY
11801
+1 (212) 629 - 7366
admin@alphaprimetech.org

ALPHAPRIMETECH
22 W 34th Street, Suite 604,
New York, NY
10001
+1 (212) 629 - 7366
admin@alphaprimetech.org

PC Support (30 hours)

  • Computer Assembly/Disassembly
  • Installing, configuring, and troubleshooting a new hard drive
  • Installing, Configuring, and troubleshooting printers, video and audio
  • Network configuration, Internet connectivity, and computer hardware troubleshooting
  • Using the Control Panel, configuring the Windows Interface, and using DOS commands
  • Installing Windows 7, using a Startup Disk and the Startup Menu
  • Using Windows system tools, data backup, optimizing performance
  • Troubleshooting using resources on the Web. Restoring the Registry

Network Support (50 hours)

Network Fundamentals

  • Network Components
  • OSI model
  • TCP/IP model
  • Cabling and Network interface Card

  • Cabling - UTP, STP, Coaxial, Fiber-optic, Wireless
  • Network Interface Card
  • Networking Devices

  • Hub, Repeater, Bridge, Switch, Router, Brouter and Gateway
  • Networking Protocols and OSI Model

  • NetBEUI, IPX/SPX, TCP/IP
  • OSI Model 7 Layers
  • IEEE 802 Standard, NDIS, ODI
  • TCP/IP

  • Subnetting and Routing
  • Name Resolution
  • Commands and Utilities
  • Internetworking

  • HTTP, FTP, Telnet, SMTP, POP3 Protocols
  • Ports
  • Firewalls, Proxy Servers, VLAN
  • WAN

  • WAN Links
  • WAN Technologies
  • VPN
  • Network Problem Prevention and Troubleshooting

  • Account and Security Management
  • Disaster Prevention: Backup, UPS and RAID
  • Monitoring and diagnosing Networks

Security Basics (40 hours)

  • Overview, Organizational Security, Compliance, Training and Incident Response
  • Business Continuity and Disaster Recovery (Backup and Restore)
  • Cryptography and Encryption Basics
  • Public Key Infrastructure and Access Control
  • Authentication, Identity Management and Securing Networks
  • Secure Network Administration and Securing Wireless Networks
  • Securing Host Systems, Applications and Data
  • Monitoring for Security Threats, and Vulnerability Assessments

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